Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal check. Personal checks will delay your order as we must wait for your funds to clear before we ship any merchandise.

To order by check, just print the order form with your shopping cart contents, from the "Order Confirmation" page and complete the necessary fields, then mail the form to us. Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check.

Return / Refund Policy

Every item sold is carefully inspected before it leaves our warehouse and is shipped using reputable common carriers such as United Parcel Service, FedEx, and the United States Postal Service. We do offer delivery insurance as part of your protection to insure your packages arrive in the same shape as they left our facility.

If you are not satisfied with the goods you received from us, and inform us within seven days of your receipt of those goods, we will work with you to provide a Return Merchandise Authorization (RMA) number. We will exchange items if they are faulty upon delivery to you, and/or have a factory authorized repair specialist correct any problems found with your new purchase. All products being returned must be carefully repackaged in their original packing with all paperwork included. An RMA# must appear on the shipping label of any returned products in order for us to accept delivery. A restocking fee of 15% may be charged.

For authorized manufacturer product sales - special provisions do apply. Certain products, especially those which are licensed and/or have entitlements associated to them, may or may not be returned. We as your factory authorized reseller, will work on your behalf to obtain any and all authorizations the manufacturer will permit. Upon their approval of an RMA, we will issue a refund based upon the terms granted by the manufacturer in the return process. We encourage you to work with one of our trained sales professionals for any licensed/entitlement products to ensure the right items are being purchased prior to any sale being completed. We take every effort to prevent problems before they happen.

Delivery Information

Delivery charges are calculated on a per-product basis. Please make note of the delivery charges associated with each item. Where possible we will consolidate shipments into single containers to minimize shipping costs.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone, fax, e-mail or letter, then it will be dealt with promptly (we will reply within 5 working days). It will then be dealt with confidentially, and effectively.