In today’s fast-paced business environment, don’t suffer from inefficient support and unnecessary downtime. A little insurance can go a long way toward protecting the bottom line. With Horizon Systems support services, you and your customers get instant access to our highly trained team of experts and timely solutions across multiple platforms. Our support contracts enhance your existing vendor maintenance contracts by providing a single support contract that covers virtually every product in your data center, thereby eliminating the hassle and frustration of single vendor / single product support.
Our telephone-based technical support services are available around the clock, providing expert troubleshooting assistance whenever it’s needed. We provide a one-stop
shop support solution so you're never told to call someone else to get your problem resolved!
Features and Benefits
One Call support reduces system downtime and increases overall reliability and productivity.
- Industry and vendor certified engineers having years of real-world experience. Certifications include MSCE, CCA, CNE, CCNA, VCP, and many others.
- Personalized Service – The phone is ALWAYS answered by a person, you never have to deal with voicemail or automated menu systems!
- A single point of contact for all your support needs - we troubleshoot across multiple products and platforms so you never have to call someone else to get your issue resolved.
- Escalation support - we escalate to vendors as needed on your behalf to resolve the most complex of issues at no additional charge.
- Extensive knowledge base - developed over years of solving complex problems, our knowledge base lets us quickly diagnose and resolve commonly reported issues
or any issue that has been reported in the past.
Options
One Call support contracts are telephone-based, incident based, and good for 12 months. You pay for only the amount of coverage you think you will need in a year. Options include:
- Standard business day support, 8:00A.M. – 5:00P.M. in your local time zone
- 24x7x365 support available
- Incidents are purchased in increments of five
Pricing
Our One Call Support fees are for a one year period. Easily obtainable in 5 and 10 packs for either Business Day services or 24X7 Support.
- Business Day 5 Pack: $1749.00
- Business Day 10 Pack: $3399.00
- 24x7x365 5 Pack: $2899.00
- 24x7x365 10 Pack: $5699.00
If you would like to know more or obtain a quote for the above services, please feel free to contact us via the website or by phone. We would be glad to help you get the support you want and need!
