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Oracle Hardware Warranty
On March 16, 2010, Oracle/Sun introduced a new standard Limited Warranty that applies to all products for which the Limited Warranty is eligible. This warranty provides the following:
Warranty Term: 1 Year
* WEB Coverage: 24x7 – 365 Days per Year
* Phone Coverage: Business Hours – Monday to Friday
* Phone/Web Call Back Response:
- P1 Issue – 4 Hours
- P2 Issue – 8 Hours
- P3 Issue – Next Business Day
* On-Site Coverage/Response Time: Commercially reasonable efforts to respond on-site within 2 Business Days for Direct Countries; response times for Indirect Countries may be longer.
* Delivery Method: On-Site or Customer Replaceable Unit are designated for each product Customer Installable Hardware Products are designated for each product.
Transition to the Oracle Hardware Warranty
Orders placed between March 16, 2010 and May 31, 2010 that include SunSpectrum Support will receive the warranty available prior to the introduction of the Oracle Hardware Warranty. All Orders placed on or after June1, 2010 and orders placed between March 16, 2010 and May 31,2010 that do not include SunSpectrum Support will receive the Oracle Hardware Warranty.
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